He plainly said he doesn't use the old strap, he uses the new one that they sent him.
And how does the strap being replaced fix his TV? I think that's what the lawsuit is about, the fact that the faulty original strap broke and his TV was destroyed. And Gannon even said the new straps are still breaking, with 650 reports of property damage.
Did we watch the same story? Might be time for a hearing aid and some glasses.